Calls and history

Reports and statistics

Reports cover queue and agent statistics, abandoned calls, dashboards and storage quotas.

In the Key Admin this is the Reports and statistics switch. Read lets a key call the GET endpoints below. This feature is read only.

List abandoned queue calls

GET/domains/~/callqueuereport/abandoned

Returns calls where the caller hung up while waiting in a queue.

Read Key Admin switch: Reports and statistics, Read. Read only keys also work.

Parameters

Name	In	Type	Notes
`datetime-start` required	query	string (rfc3339)	Start of the date range, like `2026-10-01 00:00:00`. Times are in the account's time zone.
`datetime-end` required	query	string (rfc3339)	End of the date range, like `2026-10-31 23:59:59`.

Example request

curl -X GET "https://api.noodlevoice.com/ns-api/v2/domains/~/callqueuereport/abandoned?datetime-start=2026-10-01%2000%3A00%3A00&datetime-end=2026-10-31%2023%3A59%3A59" \
  -H "Authorization: Bearer $NOODLEVOICE_KEY"

const res = await fetch("https://api.noodlevoice.com/ns-api/v2/domains/~/callqueuereport/abandoned?datetime-start=2026-10-01%2000%3A00%3A00&datetime-end=2026-10-31%2023%3A59%3A59", {
  method: "GET",
  headers: {
    Authorization: "Bearer " + process.env.NOODLEVOICE_KEY,
  },
});
const data = await res.json();

import os, requests

r = requests.get(
    "https://api.noodlevoice.com/ns-api/v2/domains/~/callqueuereport/abandoned?datetime-start=2026-10-01%2000%3A00%3A00&datetime-end=2026-10-31%2023%3A59%3A59",
    headers={"Authorization": "Bearer " + os.environ["NOODLEVOICE_KEY"]},
)
print(r.status_code, r.json())

Response 200

[
  {
    "domain": "string",
    "call-orig-call-id": "string",
    "agent-term-uri": "string",
    "agent-term-user": "1001",
    "agent-term-domain": "string",
    "agent-name-first-name": "Front Desk",
    "agent-name-last-name": "Front Desk",
    "callqueue": "string",
    "...": "16 more fields"
  }
]

Response fields (24)

Field	Type	Notes
`domain`	string	The account the item belongs to.
`call-orig-call-id`	string	ID of the call orig call.
`agent-term-uri`	string
`agent-term-user`	string
`agent-term-domain`	string
`agent-name-first-name`	string	Name of the agent name first.
`agent-name-last-name`	string	Name of the agent name last.
`callqueue`	string	The call queue's ID.
`call-dialed-number`	integer	Call dialed number.
`agent-talking-duration-seconds`	integer	Agent talking duration, in seconds.
`agent-call-duration-seconds`	integer	Agent call duration, in seconds.
`queue-duration-seconds`	integer	Queue duration, in seconds.
`agent-holding-duration-seconds`	integer	Agent holding duration, in seconds.
`disposition-duration-seconds`	integer	Disposition duration, in seconds.
`agent-call-start-datetime`	string	Agent call start (date and time).
`queue-call-start-datetime`	string	Queue call start (date and time).
`queue-call-disconnect-datetime`	string	Queue call disconnect (date and time).
`agent-call-disconnect-datetime`	string	Agent call disconnect (date and time).
`agent-call-answer-datetime`	string	Agent call answer (date and time).
`agent-call-disconnect-reason-text`	string
`queue-call-disconnect-reason-text`	string
`call-orig-from-name`	string	Name of the call orig from.
`call-orig-from-user`	integer
`call-orig-from-uri`	string

Other responses: 400, 401, 404. See errors.

List abandoned calls for a queue

GET/domains/~/callqueuereport/abandoned/{callqueue}

Returns abandoned calls for one call queue.

Read Key Admin switch: Reports and statistics, Read. Read only keys also work.

Parameters

Name	In	Type	Notes
`callqueue` required	path	string	The call queue's ID (its extension), like `2000`.
`datetime-start` required	query	string (rfc3339)	Start of the date range, like `2026-10-01 00:00:00`. Times are in the account's time zone.
`datetime-end` required	query	string (rfc3339)	End of the date range, like `2026-10-31 23:59:59`.

Example request

curl -X GET "https://api.noodlevoice.com/ns-api/v2/domains/~/callqueuereport/abandoned/2000?datetime-start=2026-10-01%2000%3A00%3A00&datetime-end=2026-10-31%2023%3A59%3A59" \
  -H "Authorization: Bearer $NOODLEVOICE_KEY"

const res = await fetch("https://api.noodlevoice.com/ns-api/v2/domains/~/callqueuereport/abandoned/2000?datetime-start=2026-10-01%2000%3A00%3A00&datetime-end=2026-10-31%2023%3A59%3A59", {
  method: "GET",
  headers: {
    Authorization: "Bearer " + process.env.NOODLEVOICE_KEY,
  },
});
const data = await res.json();

import os, requests

r = requests.get(
    "https://api.noodlevoice.com/ns-api/v2/domains/~/callqueuereport/abandoned/2000?datetime-start=2026-10-01%2000%3A00%3A00&datetime-end=2026-10-31%2023%3A59%3A59",
    headers={"Authorization": "Bearer " + os.environ["NOODLEVOICE_KEY"]},
)
print(r.status_code, r.json())

Response 200

[
  {
    "domain": "string",
    "call-orig-call-id": "string",
    "agent-term-uri": "string",
    "agent-term-user": "1001",
    "agent-term-domain": "string",
    "agent-name-first-name": "Front Desk",
    "agent-name-last-name": "Front Desk",
    "callqueue": "string",
    "...": "16 more fields"
  }
]

Response fields (24)

Field	Type	Notes
`domain`	string	The account the item belongs to.
`call-orig-call-id`	string	ID of the call orig call.
`agent-term-uri`	string
`agent-term-user`	string
`agent-term-domain`	string
`agent-name-first-name`	string	Name of the agent name first.
`agent-name-last-name`	string	Name of the agent name last.
`callqueue`	string	The call queue's ID.
`call-dialed-number`	integer	Call dialed number.
`agent-talking-duration-seconds`	integer	Agent talking duration, in seconds.
`agent-call-duration-seconds`	integer	Agent call duration, in seconds.
`queue-duration-seconds`	integer	Queue duration, in seconds.
`agent-holding-duration-seconds`	integer	Agent holding duration, in seconds.
`disposition-duration-seconds`	integer	Disposition duration, in seconds.
`agent-call-start-datetime`	string	Agent call start (date and time).
`queue-call-start-datetime`	string	Queue call start (date and time).
`queue-call-disconnect-datetime`	string	Queue call disconnect (date and time).
`agent-call-disconnect-datetime`	string	Agent call disconnect (date and time).
`agent-call-answer-datetime`	string	Agent call answer (date and time).
`agent-call-disconnect-reason-text`	string
`queue-call-disconnect-reason-text`	string
`call-orig-from-name`	string	Name of the call orig from.
`call-orig-from-user`	integer
`call-orig-from-uri`	string

Other responses: 400, 401, 404. See errors.

Count charts on a dashboard

GET/domains/~/charts/{dashboard_id}/count

Returns how many charts there are on the account, as {"total": n}.

Read Key Admin switch: Reports and statistics, Read. Read only keys also work.

Parameters

Name	In	Type	Notes
`dashboard_id` required	path	number	The dashboard ID.
`type`	query	string	Narrows the results to one type.

Example request

curl -X GET "https://api.noodlevoice.com/ns-api/v2/domains/~/charts/{dashboard_id}/count" \
  -H "Authorization: Bearer $NOODLEVOICE_KEY"

const res = await fetch("https://api.noodlevoice.com/ns-api/v2/domains/~/charts/{dashboard_id}/count", {
  method: "GET",
  headers: {
    Authorization: "Bearer " + process.env.NOODLEVOICE_KEY,
  },
});
const data = await res.json();

import os, requests

r = requests.get(
    "https://api.noodlevoice.com/ns-api/v2/domains/~/charts/{dashboard_id}/count",
    headers={"Authorization": "Bearer " + os.environ["NOODLEVOICE_KEY"]},
)
print(r.status_code, r.json())

Response 200

{
  "total": 1
}

Response fields (1)

Field	Type	Notes
`total`	integer	How many items matched.

Other responses: 400, 401, 403, 404. See errors.

List charts on a dashboard

GET/domains/~/charts/{dashboard_id}/list

Returns a short list of the charts on the account.

Read Key Admin switch: Reports and statistics, Read. Read only keys also work.

Parameters

Name	In	Type	Notes
`dashboard_id` required	path	number	The dashboard ID.

Example request

curl -X GET "https://api.noodlevoice.com/ns-api/v2/domains/~/charts/{dashboard_id}/list" \
  -H "Authorization: Bearer $NOODLEVOICE_KEY"

const res = await fetch("https://api.noodlevoice.com/ns-api/v2/domains/~/charts/{dashboard_id}/list", {
  method: "GET",
  headers: {
    Authorization: "Bearer " + process.env.NOODLEVOICE_KEY,
  },
});
const data = await res.json();

import os, requests

r = requests.get(
    "https://api.noodlevoice.com/ns-api/v2/domains/~/charts/{dashboard_id}/list",
    headers={"Authorization": "Bearer " + os.environ["NOODLEVOICE_KEY"]},
)
print(r.status_code, r.json())

Response 200

[
  {
    "id": 1,
    "name": "Front Desk",
    "type": "string",
    "data_token": {
      "access_token": "string",
      "expires_in": 1,
      "scope": "string",
      "mask_chain": "string",
      "token_type": "string",
      "refresh_token": "string"
    }
  }
]

Response fields (10)

Field	Type	Notes
`id`	integer	The item's ID.
`name`	string
`type`	string	The kind of item.
`data_token`	object
`data_token.access_token`	string
`data_token.expires_in`	integer
`data_token.scope`	string
`data_token.mask_chain`	null
`data_token.token_type`	string
`data_token.refresh_token`	string

Other responses: 400, 401, 403, 404. See errors.

Get storage quotas

GET/domains/~/quotas

Returns the storage limits for voicemail and recordings on the account: count, size, length and age.

Read Key Admin switch: Reports and statistics, Read. Read only keys also work.

Example request

curl -X GET "https://api.noodlevoice.com/ns-api/v2/domains/~/quotas" \
  -H "Authorization: Bearer $NOODLEVOICE_KEY"

const res = await fetch("https://api.noodlevoice.com/ns-api/v2/domains/~/quotas", {
  method: "GET",
  headers: {
    Authorization: "Bearer " + process.env.NOODLEVOICE_KEY,
  },
});
const data = await res.json();

import os, requests

r = requests.get(
    "https://api.noodlevoice.com/ns-api/v2/domains/~/quotas",
    headers={"Authorization": "Bearer " + os.environ["NOODLEVOICE_KEY"]},
)
print(r.status_code, r.json())

Response 200

[
  {
    "domain": "string",
    "countLimit": "string",
    "sizeLimit": "string",
    "timeLimit": "string",
    "ageLimit": "string"
  }
]

Response fields (5)

Field	Type	Notes
`domain`	string	The account the item belongs to.
`countLimit`	string
`sizeLimit`	string
`timeLimit`	string
`ageLimit`	string

Count storage quotas

GET/domains/~/quotas/count

Returns how many storage quotas there are on the account, as {"total": n}.

Read Key Admin switch: Reports and statistics, Read. Read only keys also work.

Example request

curl -X GET "https://api.noodlevoice.com/ns-api/v2/domains/~/quotas/count" \
  -H "Authorization: Bearer $NOODLEVOICE_KEY"

const res = await fetch("https://api.noodlevoice.com/ns-api/v2/domains/~/quotas/count", {
  method: "GET",
  headers: {
    Authorization: "Bearer " + process.env.NOODLEVOICE_KEY,
  },
});
const data = await res.json();

import os, requests

r = requests.get(
    "https://api.noodlevoice.com/ns-api/v2/domains/~/quotas/count",
    headers={"Authorization": "Bearer " + os.environ["NOODLEVOICE_KEY"]},
)
print(r.status_code, r.json())

Response 200

{
  "total": 1
}

Response fields (1)

Field	Type	Notes
`total`	integer	How many items matched.

Other responses: 400, 401, 403, 404. See errors.

Get call stats by number dialed

GET/domains/~/statistics/DNIS

Returns call totals grouped by the phone number callers dialed.

Read Key Admin switch: Reports and statistics, Read. Read only keys also work.

Parameters

Name	In	Type	Notes
`datetime-start` required	query	string (rfc3339)	Start of the date range, like `2026-10-01 00:00:00`. Times are in the account's time zone.
`datetime-end` required	query	string (rfc3339)	End of the date range, like `2026-10-31 23:59:59`.
`fields`	query	string	Comma separated list of fields to include. Leave it out to get every field.
`remove_zeros`	query	string	Set to `yes` to leave out rows where every number is zero.

Example request

curl -X GET "https://api.noodlevoice.com/ns-api/v2/domains/~/statistics/DNIS?datetime-start=2026-10-01%2000%3A00%3A00&datetime-end=2026-10-31%2023%3A59%3A59" \
  -H "Authorization: Bearer $NOODLEVOICE_KEY"

const res = await fetch("https://api.noodlevoice.com/ns-api/v2/domains/~/statistics/DNIS?datetime-start=2026-10-01%2000%3A00%3A00&datetime-end=2026-10-31%2023%3A59%3A59", {
  method: "GET",
  headers: {
    Authorization: "Bearer " + process.env.NOODLEVOICE_KEY,
  },
});
const data = await res.json();

import os, requests

r = requests.get(
    "https://api.noodlevoice.com/ns-api/v2/domains/~/statistics/DNIS?datetime-start=2026-10-01%2000%3A00%3A00&datetime-end=2026-10-31%2023%3A59%3A59",
    headers={"Authorization": "Bearer " + os.environ["NOODLEVOICE_KEY"]},
)
print(r.status_code, r.json())

Response 200

{
  "calls-total-count": 1,
  "calls-answered-count": 1,
  "calls-presented-count": 1,
  "calls-presented-adjusted-count": 1,
  "calls-voicemailed-count": 1,
  "calls-forwarded-count": 1,
  "calls-talking-avg-duration-minutes": 1.0,
  "calls-assisted-count": 1,
  "...": "13 more fields"
}

Response fields (21)

Field	Type	Notes
`calls-total-count`	integer	Number of calls total.
`calls-answered-count`	integer	Number of calls answered.
`calls-presented-count`	integer	Number of calls presented.
`calls-presented-adjusted-count`	integer	Number of calls presented adjusted.
`calls-voicemailed-count`	integer	Number of calls voicemailed.
`calls-forwarded-count`	integer	Number of calls forwarded.
`calls-talking-avg-duration-minutes`	number	Calls talking avg duration, in minutes.
`calls-assisted-count`	integer	Number of calls assisted.
`calls-after-call-work-avg-duration-seconds`	integer	Calls after call work avg duration, in seconds.
`calls-callback-requests-count`	integer	Number of calls callback requests.
`calls-holding-avg-duration-seconds`	number	Calls holding avg duration, in seconds.
`calls-service-level-percent`	number
`calls-presented-percent`	number
`calls-abandoned-count`	integer	Number of calls abandoned.
`calls-abandoned-adjusted-count`	integer	Number of calls abandoned adjusted.
`calls-abandoned-rate`	number
`calls-abandoned-adjusted-rate`	number
`calls-handling-avg-duration-minutes`	number	Calls handling avg duration, in minutes.
`calls-queueing-avg-duration-seconds`	number	Calls queueing avg duration, in seconds.
`sms-conversations-count`	integer	Number of sms conversations.
`sms-handling-avg-duration-seconds`	number	Sms handling avg duration, in seconds.

Other responses: 400, 401, 404. See errors.

Get a queue's stats by number dialed

GET/domains/~/statistics/DNIS/callqueues/{callqueue}

Returns call totals for one queue, grouped by the number callers dialed.

Read Key Admin switch: Reports and statistics, Read. Read only keys also work.

Parameters

Name	In	Type	Notes
`callqueue` required	path	string	The call queue's ID (its extension), like `2000`.
`datetime-start` required	query	string (rfc3339)	Start of the date range, like `2026-10-01 00:00:00`. Times are in the account's time zone.
`datetime-end` required	query	string (rfc3339)	End of the date range, like `2026-10-31 23:59:59`.
`fields`	query	string	Comma separated list of fields to include. Leave it out to get every field.
`remove_zeros`	query	string	Set to `yes` to leave out rows where every number is zero.

Example request

curl -X GET "https://api.noodlevoice.com/ns-api/v2/domains/~/statistics/DNIS/callqueues/2000?datetime-start=2026-10-01%2000%3A00%3A00&datetime-end=2026-10-31%2023%3A59%3A59" \
  -H "Authorization: Bearer $NOODLEVOICE_KEY"

const res = await fetch("https://api.noodlevoice.com/ns-api/v2/domains/~/statistics/DNIS/callqueues/2000?datetime-start=2026-10-01%2000%3A00%3A00&datetime-end=2026-10-31%2023%3A59%3A59", {
  method: "GET",
  headers: {
    Authorization: "Bearer " + process.env.NOODLEVOICE_KEY,
  },
});
const data = await res.json();

import os, requests

r = requests.get(
    "https://api.noodlevoice.com/ns-api/v2/domains/~/statistics/DNIS/callqueues/2000?datetime-start=2026-10-01%2000%3A00%3A00&datetime-end=2026-10-31%2023%3A59%3A59",
    headers={"Authorization": "Bearer " + os.environ["NOODLEVOICE_KEY"]},
)
print(r.status_code, r.json())

Response 200

{
  "calls-total-count": 1,
  "calls-answered-count": 1,
  "calls-presented-count": 1,
  "calls-presented-adjusted-count": 1,
  "calls-voicemailed-count": 1,
  "calls-forwarded-count": 1,
  "calls-talking-avg-duration-minutes": 1.0,
  "calls-assisted-count": 1,
  "...": "13 more fields"
}

Response fields (21)

Field	Type	Notes
`calls-total-count`	integer	Number of calls total.
`calls-answered-count`	integer	Number of calls answered.
`calls-presented-count`	integer	Number of calls presented.
`calls-presented-adjusted-count`	integer	Number of calls presented adjusted.
`calls-voicemailed-count`	integer	Number of calls voicemailed.
`calls-forwarded-count`	integer	Number of calls forwarded.
`calls-talking-avg-duration-minutes`	number	Calls talking avg duration, in minutes.
`calls-assisted-count`	integer	Number of calls assisted.
`calls-after-call-work-avg-duration-seconds`	integer	Calls after call work avg duration, in seconds.
`calls-callback-requests-count`	integer	Number of calls callback requests.
`calls-holding-avg-duration-seconds`	number	Calls holding avg duration, in seconds.
`calls-service-level-percent`	number
`calls-presented-percent`	number
`calls-abandoned-count`	integer	Number of calls abandoned.
`calls-abandoned-adjusted-count`	integer	Number of calls abandoned adjusted.
`calls-abandoned-rate`	number
`calls-abandoned-adjusted-rate`	number
`calls-handling-avg-duration-minutes`	number	Calls handling avg duration, in minutes.
`calls-queueing-avg-duration-seconds`	number	Calls queueing avg duration, in seconds.
`sms-conversations-count`	integer	Number of sms conversations.
`sms-handling-avg-duration-seconds`	number	Sms handling avg duration, in seconds.

Other responses: 400, 401, 404. See errors.

Get agent statistics

GET/domains/~/statistics/agent

Returns call handling totals for every queue agent in a date range.

Read Key Admin switch: Reports and statistics, Read. Read only keys also work.

Parameters

Name	In	Type	Notes
`datetime-start` required	query	string (rfc3339)	Start of the date range, like `2026-10-01 00:00:00`. Times are in the account's time zone.
`datetime-end` required	query	string (rfc3339)	End of the date range, like `2026-10-31 23:59:59`.
`fields`	query	string	Comma separated list of fields to include. Leave it out to get every field.
`department`	query	string	The department name.
`remove_zeros`	query	string	Set to `yes` to leave out rows where every number is zero.

Example request

curl -X GET "https://api.noodlevoice.com/ns-api/v2/domains/~/statistics/agent?datetime-start=2026-10-01%2000%3A00%3A00&datetime-end=2026-10-31%2023%3A59%3A59" \
  -H "Authorization: Bearer $NOODLEVOICE_KEY"

const res = await fetch("https://api.noodlevoice.com/ns-api/v2/domains/~/statistics/agent?datetime-start=2026-10-01%2000%3A00%3A00&datetime-end=2026-10-31%2023%3A59%3A59", {
  method: "GET",
  headers: {
    Authorization: "Bearer " + process.env.NOODLEVOICE_KEY,
  },
});
const data = await res.json();

import os, requests

r = requests.get(
    "https://api.noodlevoice.com/ns-api/v2/domains/~/statistics/agent?datetime-start=2026-10-01%2000%3A00%3A00&datetime-end=2026-10-31%2023%3A59%3A59",
    headers={"Authorization": "Bearer " + os.environ["NOODLEVOICE_KEY"]},
)
print(r.status_code, r.json())

Response 200

{
  "calls-answered-count": 1,
  "calls-talking-avg-duration-minutes": 1.0,
  "calls-assisted-count": 1,
  "calls-after-call-work-avg-duration-seconds": 1,
  "calls-holding-avg-duration-seconds": 1.0,
  "calls-handling-avg-duration-minutes": 1.0,
  "outbound-calls-attempted-count": 1,
  "outbound-calls-answered-count": 1,
  "...": "9 more fields"
}

Response fields (17)

Field	Type	Notes
`calls-answered-count`	integer	Number of calls answered.
`calls-talking-avg-duration-minutes`	number	Calls talking avg duration, in minutes.
`calls-assisted-count`	integer	Number of calls assisted.
`calls-after-call-work-avg-duration-seconds`	integer	Calls after call work avg duration, in seconds.
`calls-holding-avg-duration-seconds`	number	Calls holding avg duration, in seconds.
`calls-handling-avg-duration-minutes`	number	Calls handling avg duration, in minutes.
`outbound-calls-attempted-count`	integer	Number of outbound calls attempted.
`outbound-calls-answered-count`	integer	Number of outbound calls answered.
`outbound-calls-duration-minutes`	number	Outbound calls duration, in minutes.
`outbound-calls-avg-duration-minutes`	number	Outbound calls avg duration, in minutes.
`inbound-calls-presented-count`	integer	Number of inbound calls presented.
`inbound-calls-answered-count`	integer	Number of inbound calls answered.
`inbound-calls-duration-minutes`	number	Inbound calls duration, in minutes.
`inbound-calls-avg-duration-minutes`	number	Inbound calls avg duration, in minutes.
`name`	string
`calls-talking-duration-minutes`	number	Calls talking duration, in minutes.
`calls-unanswered-count`	integer	Number of calls unanswered.

Other responses: 400, 401, 404. See errors.

Get agent statistics for a queue

GET/domains/~/statistics/agent/callqueues/{callqueue}

Returns call handling totals for the agents of one queue.

Read Key Admin switch: Reports and statistics, Read. Read only keys also work.

Parameters

Name	In	Type	Notes
`callqueue` required	path	string	The call queue's ID (its extension), like `2000`.
`datetime-start` required	query	string (rfc3339)	Start of the date range, like `2026-10-01 00:00:00`. Times are in the account's time zone.
`datetime-end` required	query	string (rfc3339)	End of the date range, like `2026-10-31 23:59:59`.
`fields`	query	string	Comma separated list of fields to include. Leave it out to get every field.
`remove_zeros`	query	string	Set to `yes` to leave out rows where every number is zero.
`department`	query	string	The department name.

Example request

curl -X GET "https://api.noodlevoice.com/ns-api/v2/domains/~/statistics/agent/callqueues/2000?datetime-start=2026-10-01%2000%3A00%3A00&datetime-end=2026-10-31%2023%3A59%3A59" \
  -H "Authorization: Bearer $NOODLEVOICE_KEY"

const res = await fetch("https://api.noodlevoice.com/ns-api/v2/domains/~/statistics/agent/callqueues/2000?datetime-start=2026-10-01%2000%3A00%3A00&datetime-end=2026-10-31%2023%3A59%3A59", {
  method: "GET",
  headers: {
    Authorization: "Bearer " + process.env.NOODLEVOICE_KEY,
  },
});
const data = await res.json();

import os, requests

r = requests.get(
    "https://api.noodlevoice.com/ns-api/v2/domains/~/statistics/agent/callqueues/2000?datetime-start=2026-10-01%2000%3A00%3A00&datetime-end=2026-10-31%2023%3A59%3A59",
    headers={"Authorization": "Bearer " + os.environ["NOODLEVOICE_KEY"]},
)
print(r.status_code, r.json())

Response 200

{
  "calls-answered-count": 1,
  "calls-talking-avg-duration-minutes": 1.0,
  "calls-assisted-count": 1,
  "calls-after-call-work-avg-duration-seconds": 1,
  "calls-holding-avg-duration-seconds": 1.0,
  "calls-handling-avg-duration-minutes": 1.0,
  "outbound-calls-attempted-count": 1,
  "outbound-calls-answered-count": 1,
  "...": "9 more fields"
}

Response fields (17)

Field	Type	Notes
`calls-answered-count`	integer	Number of calls answered.
`calls-talking-avg-duration-minutes`	number	Calls talking avg duration, in minutes.
`calls-assisted-count`	integer	Number of calls assisted.
`calls-after-call-work-avg-duration-seconds`	integer	Calls after call work avg duration, in seconds.
`calls-holding-avg-duration-seconds`	number	Calls holding avg duration, in seconds.
`calls-handling-avg-duration-minutes`	number	Calls handling avg duration, in minutes.
`outbound-calls-attempted-count`	integer	Number of outbound calls attempted.
`outbound-calls-answered-count`	integer	Number of outbound calls answered.
`outbound-calls-duration-minutes`	number	Outbound calls duration, in minutes.
`outbound-calls-avg-duration-minutes`	number	Outbound calls avg duration, in minutes.
`inbound-calls-presented-count`	integer	Number of inbound calls presented.
`inbound-calls-answered-count`	integer	Number of inbound calls answered.
`inbound-calls-duration-minutes`	number	Inbound calls duration, in minutes.
`inbound-calls-avg-duration-minutes`	number	Inbound calls avg duration, in minutes.
`name`	string
`calls-talking-duration-minutes`	number	Calls talking duration, in minutes.
`calls-unanswered-count`	integer	Number of calls unanswered.

Other responses: 400, 401, 404. See errors.

Get statistics for one agent

GET/domains/~/statistics/agent/{agent}

Returns call handling totals for a single agent.

Read Key Admin switch: Reports and statistics, Read. Read only keys also work.

Parameters

Name	In	Type	Notes
`agent` required	path	string	The agent's ID: their extension, an @ and your account ID, like `1001@yourfirm.noodlevoice`.
`datetime-start` required	query	string (rfc3339)	Start of the date range, like `2026-10-01 00:00:00`. Times are in the account's time zone.
`datetime-end` required	query	string (rfc3339)	End of the date range, like `2026-10-31 23:59:59`.
`fields`	query	string	Comma separated list of fields to include. Leave it out to get every field.
`remove_zeros`	query	string	Set to `yes` to leave out rows where every number is zero.

Example request

curl -X GET "https://api.noodlevoice.com/ns-api/v2/domains/~/statistics/agent/1001@yourfirm.noodlevoice?datetime-start=2026-10-01%2000%3A00%3A00&datetime-end=2026-10-31%2023%3A59%3A59" \
  -H "Authorization: Bearer $NOODLEVOICE_KEY"

const res = await fetch("https://api.noodlevoice.com/ns-api/v2/domains/~/statistics/agent/1001@yourfirm.noodlevoice?datetime-start=2026-10-01%2000%3A00%3A00&datetime-end=2026-10-31%2023%3A59%3A59", {
  method: "GET",
  headers: {
    Authorization: "Bearer " + process.env.NOODLEVOICE_KEY,
  },
});
const data = await res.json();

import os, requests

r = requests.get(
    "https://api.noodlevoice.com/ns-api/v2/domains/~/statistics/agent/1001@yourfirm.noodlevoice?datetime-start=2026-10-01%2000%3A00%3A00&datetime-end=2026-10-31%2023%3A59%3A59",
    headers={"Authorization": "Bearer " + os.environ["NOODLEVOICE_KEY"]},
)
print(r.status_code, r.json())

Response 200

{
  "calls-answered-count": 1,
  "calls-talking-avg-duration-minutes": 1.0,
  "calls-assisted-count": 1,
  "calls-after-call-work-avg-duration-seconds": 1,
  "calls-holding-avg-duration-seconds": 1.0,
  "calls-handling-avg-duration-minutes": 1.0,
  "outbound-calls-attempted-count": 1,
  "outbound-calls-answered-count": 1,
  "...": "9 more fields"
}

Response fields (17)

Field	Type	Notes
`calls-answered-count`	integer	Number of calls answered.
`calls-talking-avg-duration-minutes`	number	Calls talking avg duration, in minutes.
`calls-assisted-count`	integer	Number of calls assisted.
`calls-after-call-work-avg-duration-seconds`	integer	Calls after call work avg duration, in seconds.
`calls-holding-avg-duration-seconds`	number	Calls holding avg duration, in seconds.
`calls-handling-avg-duration-minutes`	number	Calls handling avg duration, in minutes.
`outbound-calls-attempted-count`	integer	Number of outbound calls attempted.
`outbound-calls-answered-count`	integer	Number of outbound calls answered.
`outbound-calls-duration-minutes`	number	Outbound calls duration, in minutes.
`outbound-calls-avg-duration-minutes`	number	Outbound calls avg duration, in minutes.
`inbound-calls-presented-count`	integer	Number of inbound calls presented.
`inbound-calls-answered-count`	integer	Number of inbound calls answered.
`inbound-calls-duration-minutes`	number	Inbound calls duration, in minutes.
`inbound-calls-avg-duration-minutes`	number	Inbound calls avg duration, in minutes.
`name`	string
`calls-talking-duration-minutes`	number	Calls talking duration, in minutes.
`calls-unanswered-count`	integer	Number of calls unanswered.

Other responses: 400, 401, 404. See errors.

Get the agent activity log

GET/domains/~/statistics/agentLog

Returns when agents logged in, logged out and changed status.

Read Key Admin switch: Reports and statistics, Read. Read only keys also work.

Parameters

Name	In	Type	Notes
`datetime-start` required	query	string (rfc3339)	Start of the date range, like `2026-10-01 00:00:00`. Times are in the account's time zone.
`datetime-end` required	query	string (rfc3339)	End of the date range, like `2026-10-31 23:59:59`.
`fields`	query	string	Comma separated list of fields to include. Leave it out to get every field.
`remove_zeros`	query	string	Set to `yes` to leave out rows where every number is zero.
`department`	query	string	The department name.

Example request

curl -X GET "https://api.noodlevoice.com/ns-api/v2/domains/~/statistics/agentLog?datetime-start=2026-10-01%2000%3A00%3A00&datetime-end=2026-10-31%2023%3A59%3A59" \
  -H "Authorization: Bearer $NOODLEVOICE_KEY"

const res = await fetch("https://api.noodlevoice.com/ns-api/v2/domains/~/statistics/agentLog?datetime-start=2026-10-01%2000%3A00%3A00&datetime-end=2026-10-31%2023%3A59%3A59", {
  method: "GET",
  headers: {
    Authorization: "Bearer " + process.env.NOODLEVOICE_KEY,
  },
});
const data = await res.json();

import os, requests

r = requests.get(
    "https://api.noodlevoice.com/ns-api/v2/domains/~/statistics/agentLog?datetime-start=2026-10-01%2000%3A00%3A00&datetime-end=2026-10-31%2023%3A59%3A59",
    headers={"Authorization": "Bearer " + os.environ["NOODLEVOICE_KEY"]},
)
print(r.status_code, r.json())

Response 200

{
  "status-login-duration-minutes": 1.0,
  "status-available-duration-minutes": 1.0,
  "status-unavailable-duration-minutes": 1.0,
  "status-lunch-duration-minutes": 1.0,
  "status-break-duration-minutes": 1.0,
  "status-meeting-duration-minutes": 1.0,
  "status-other-duration-minutes": 1.0,
  "status-web-duration-minutes": 1.0,
  "...": "8 more fields"
}

Response fields (16)

Field	Type	Notes
`status-login-duration-minutes`	number	Status login duration, in minutes.
`status-available-duration-minutes`	number	Status available duration, in minutes.
`status-unavailable-duration-minutes`	number	Status unavailable duration, in minutes.
`status-lunch-duration-minutes`	number	Status lunch duration, in minutes.
`status-break-duration-minutes`	number	Status break duration, in minutes.
`status-meeting-duration-minutes`	number	Status meeting duration, in minutes.
`status-other-duration-minutes`	number	Status other duration, in minutes.
`status-web-duration-minutes`	number	Status web duration, in minutes.
`status-custom1-duration-minutes`	number	Status custom1 duration, in minutes.
`status-custom2-duration-minutes`	number	Status custom2 duration, in minutes.
`status-custom3-duration-minutes`	number	Status custom3 duration, in minutes.
`status-custom4-duration-minutes`	number	Status custom4 duration, in minutes.
`status-custom5-duration-minutes`	number	Status custom5 duration, in minutes.
`status-custom6-duration-minutes`	number	Status custom6 duration, in minutes.
`status-custom7-duration-minutes`	number	Status custom7 duration, in minutes.
`status-custom8-duration-minutes`	number	Status custom8 duration, in minutes.

Other responses: 400, 401, 404. See errors.

Get combined queue statistics

GET/domains/~/statistics/callqueues/aggregate

Returns totals across all call queues: calls offered, answered, abandoned, wait times.

Read Key Admin switch: Reports and statistics, Read. Read only keys also work.

Parameters

Name	In	Type	Notes
`datetime-start` required	query	string (rfc3339)	Start of the date range, like `2026-10-01 00:00:00`. Times are in the account's time zone.
`datetime-end` required	query	string (rfc3339)	End of the date range, like `2026-10-31 23:59:59`.
`fields`	query	string	Comma separated list of fields to include. Leave it out to get every field.
`remove_zeros`	query	string	Set to `yes` to leave out rows where every number is zero.
`queue_list`	query	string	Comma separated list of queue IDs to include.

Example request

curl -X GET "https://api.noodlevoice.com/ns-api/v2/domains/~/statistics/callqueues/aggregate?datetime-start=2026-10-01%2000%3A00%3A00&datetime-end=2026-10-31%2023%3A59%3A59" \
  -H "Authorization: Bearer $NOODLEVOICE_KEY"

const res = await fetch("https://api.noodlevoice.com/ns-api/v2/domains/~/statistics/callqueues/aggregate?datetime-start=2026-10-01%2000%3A00%3A00&datetime-end=2026-10-31%2023%3A59%3A59", {
  method: "GET",
  headers: {
    Authorization: "Bearer " + process.env.NOODLEVOICE_KEY,
  },
});
const data = await res.json();

import os, requests

r = requests.get(
    "https://api.noodlevoice.com/ns-api/v2/domains/~/statistics/callqueues/aggregate?datetime-start=2026-10-01%2000%3A00%3A00&datetime-end=2026-10-31%2023%3A59%3A59",
    headers={"Authorization": "Bearer " + os.environ["NOODLEVOICE_KEY"]},
)
print(r.status_code, r.json())

Response 200

{
  "calls-total-count": 1,
  "calls-answered-count": 1,
  "calls-presented-count": 1,
  "calls-presented-adjusted-count": 1,
  "calls-voicemailed-count": 1,
  "calls-forwarded-count": 1,
  "calls-talking-avg-duration-minutes": 1.0,
  "calls-assisted-count": 1,
  "...": "13 more fields"
}

Response fields (21)

Field	Type	Notes
`calls-total-count`	integer	Number of calls total.
`calls-answered-count`	integer	Number of calls answered.
`calls-presented-count`	integer	Number of calls presented.
`calls-presented-adjusted-count`	integer	Number of calls presented adjusted.
`calls-voicemailed-count`	integer	Number of calls voicemailed.
`calls-forwarded-count`	integer	Number of calls forwarded.
`calls-talking-avg-duration-minutes`	number	Calls talking avg duration, in minutes.
`calls-assisted-count`	integer	Number of calls assisted.
`calls-after-call-work-avg-duration-seconds`	integer	Calls after call work avg duration, in seconds.
`calls-callback-requests-count`	integer	Number of calls callback requests.
`calls-holding-avg-duration-seconds`	number	Calls holding avg duration, in seconds.
`calls-service-level-percent`	number
`calls-presented-percent`	number
`calls-abandoned-count`	integer	Number of calls abandoned.
`calls-abandoned-adjusted-count`	integer	Number of calls abandoned adjusted.
`calls-abandoned-rate`	number
`calls-abandoned-adjusted-rate`	number
`calls-handling-avg-duration-minutes`	number	Calls handling avg duration, in minutes.
`calls-queueing-avg-duration-seconds`	number	Calls queueing avg duration, in seconds.
`sms-conversations-count`	integer	Number of sms conversations.
`sms-handling-avg-duration-seconds`	number	Sms handling avg duration, in seconds.

Other responses: 400, 401, 404. See errors.

Get statistics per queue

GET/domains/~/statistics/callqueues/per-queue

Returns the same totals broken out for each call queue.

Read Key Admin switch: Reports and statistics, Read. Read only keys also work.

Parameters

Name	In	Type	Notes
`datetime-start` required	query	string (rfc3339)	Start of the date range, like `2026-10-01 00:00:00`. Times are in the account's time zone.
`datetime-end` required	query	string (rfc3339)	End of the date range, like `2026-10-31 23:59:59`.
`fields`	query	string	Comma separated list of fields to include. Leave it out to get every field.
`remove_zeros`	query	string	Set to `yes` to leave out rows where every number is zero.
`queue_list`	query	string	Comma separated list of queue IDs to include.

Example request

curl -X GET "https://api.noodlevoice.com/ns-api/v2/domains/~/statistics/callqueues/per-queue?datetime-start=2026-10-01%2000%3A00%3A00&datetime-end=2026-10-31%2023%3A59%3A59" \
  -H "Authorization: Bearer $NOODLEVOICE_KEY"

const res = await fetch("https://api.noodlevoice.com/ns-api/v2/domains/~/statistics/callqueues/per-queue?datetime-start=2026-10-01%2000%3A00%3A00&datetime-end=2026-10-31%2023%3A59%3A59", {
  method: "GET",
  headers: {
    Authorization: "Bearer " + process.env.NOODLEVOICE_KEY,
  },
});
const data = await res.json();

import os, requests

r = requests.get(
    "https://api.noodlevoice.com/ns-api/v2/domains/~/statistics/callqueues/per-queue?datetime-start=2026-10-01%2000%3A00%3A00&datetime-end=2026-10-31%2023%3A59%3A59",
    headers={"Authorization": "Bearer " + os.environ["NOODLEVOICE_KEY"]},
)
print(r.status_code, r.json())

Response 200

{
  "calls-total-count": 1,
  "calls-answered-count": 1,
  "calls-presented-count": 1,
  "calls-presented-adjusted-count": 1,
  "calls-voicemailed-count": 1,
  "calls-forwarded-count": 1,
  "calls-talking-avg-duration-minutes": 1.0,
  "calls-assisted-count": 1,
  "...": "14 more fields"
}

Response fields (22)

Field	Type	Notes
`calls-total-count`	integer	Number of calls total.
`calls-answered-count`	integer	Number of calls answered.
`calls-presented-count`	integer	Number of calls presented.
`calls-presented-adjusted-count`	integer	Number of calls presented adjusted.
`calls-voicemailed-count`	integer	Number of calls voicemailed.
`calls-forwarded-count`	integer	Number of calls forwarded.
`calls-talking-avg-duration-minutes`	number	Calls talking avg duration, in minutes.
`calls-assisted-count`	integer	Number of calls assisted.
`calls-after-call-work-avg-duration-seconds`	integer	Calls after call work avg duration, in seconds.
`calls-callback-requests-count`	integer	Number of calls callback requests.
`calls-holding-avg-duration-seconds`	number	Calls holding avg duration, in seconds.
`calls-service-level-percent`	number
`calls-presented-percent`	number
`calls-abandoned-count`	integer	Number of calls abandoned.
`calls-abandoned-adjusted-count`	integer	Number of calls abandoned adjusted.
`calls-abandoned-rate`	number
`calls-abandoned-adjusted-rate`	number
`calls-handling-avg-duration-minutes`	number	Calls handling avg duration, in minutes.
`calls-queueing-avg-duration-seconds`	number	Calls queueing avg duration, in seconds.
`sms-conversations-count`	integer	Number of sms conversations.
`sms-handling-avg-duration-seconds`	number	Sms handling avg duration, in seconds.
`name`	string

Other responses: 400, 401, 404. See errors.

Get statistics for one queue

GET/domains/~/statistics/callqueues/{callqueue}

Returns one call queue by its ID.

Read Key Admin switch: Reports and statistics, Read. Read only keys also work.

Parameters

Name	In	Type	Notes
`callqueue` required	path	string	The call queue's ID (its extension), like `2000`.
`datetime-start` required	query	string (rfc3339)	Start of the date range, like `2026-10-01 00:00:00`. Times are in the account's time zone.
`datetime-end` required	query	string (rfc3339)	End of the date range, like `2026-10-31 23:59:59`.
`fields`	query	string	Comma separated list of fields to include. Leave it out to get every field.
`remove_zeros`	query	string	Set to `yes` to leave out rows where every number is zero.
`queue_list`	query	string	Comma separated list of queue IDs to include.

Example request

curl -X GET "https://api.noodlevoice.com/ns-api/v2/domains/~/statistics/callqueues/2000?datetime-start=2026-10-01%2000%3A00%3A00&datetime-end=2026-10-31%2023%3A59%3A59" \
  -H "Authorization: Bearer $NOODLEVOICE_KEY"

const res = await fetch("https://api.noodlevoice.com/ns-api/v2/domains/~/statistics/callqueues/2000?datetime-start=2026-10-01%2000%3A00%3A00&datetime-end=2026-10-31%2023%3A59%3A59", {
  method: "GET",
  headers: {
    Authorization: "Bearer " + process.env.NOODLEVOICE_KEY,
  },
});
const data = await res.json();

import os, requests

r = requests.get(
    "https://api.noodlevoice.com/ns-api/v2/domains/~/statistics/callqueues/2000?datetime-start=2026-10-01%2000%3A00%3A00&datetime-end=2026-10-31%2023%3A59%3A59",
    headers={"Authorization": "Bearer " + os.environ["NOODLEVOICE_KEY"]},
)
print(r.status_code, r.json())

Response 200

{
  "calls-total-count": 1,
  "calls-answered-count": 1,
  "calls-presented-count": 1,
  "calls-presented-adjusted-count": 1,
  "calls-voicemailed-count": 1,
  "calls-forwarded-count": 1,
  "calls-talking-avg-duration-minutes": 1.0,
  "calls-assisted-count": 1,
  "...": "13 more fields"
}

Response fields (21)

Field	Type	Notes
`calls-total-count`	integer	Number of calls total.
`calls-answered-count`	integer	Number of calls answered.
`calls-presented-count`	integer	Number of calls presented.
`calls-presented-adjusted-count`	integer	Number of calls presented adjusted.
`calls-voicemailed-count`	integer	Number of calls voicemailed.
`calls-forwarded-count`	integer	Number of calls forwarded.
`calls-talking-avg-duration-minutes`	number	Calls talking avg duration, in minutes.
`calls-assisted-count`	integer	Number of calls assisted.
`calls-after-call-work-avg-duration-seconds`	integer	Calls after call work avg duration, in seconds.
`calls-callback-requests-count`	integer	Number of calls callback requests.
`calls-holding-avg-duration-seconds`	number	Calls holding avg duration, in seconds.
`calls-service-level-percent`	number
`calls-presented-percent`	number
`calls-abandoned-count`	integer	Number of calls abandoned.
`calls-abandoned-adjusted-count`	integer	Number of calls abandoned adjusted.
`calls-abandoned-rate`	number
`calls-abandoned-adjusted-rate`	number
`calls-handling-avg-duration-minutes`	number	Calls handling avg duration, in minutes.
`calls-queueing-avg-duration-seconds`	number	Calls queueing avg duration, in seconds.
`sms-conversations-count`	integer	Number of sms conversations.
`sms-handling-avg-duration-seconds`	number	Sms handling avg duration, in seconds.

Other responses: 400, 401, 404. See errors.

Count dashboards for a user

GET/domains/~/users/{user}/dashboards/count

Returns how many dashboards there are for one user, as {"total": n}.

Read Key Admin switch: Reports and statistics, Read. Read only keys also work.

Parameters

Name	In	Type	Notes
`user` required	path	string	The user ID, usually their extension number, like `1001`. Default `~` Min length 0 Max length 16
`owner_id`	query	number	Only return dashboards owned by this user.

Example request

curl -X GET "https://api.noodlevoice.com/ns-api/v2/domains/~/users/1001/dashboards/count" \
  -H "Authorization: Bearer $NOODLEVOICE_KEY"

const res = await fetch("https://api.noodlevoice.com/ns-api/v2/domains/~/users/1001/dashboards/count", {
  method: "GET",
  headers: {
    Authorization: "Bearer " + process.env.NOODLEVOICE_KEY,
  },
});
const data = await res.json();

import os, requests

r = requests.get(
    "https://api.noodlevoice.com/ns-api/v2/domains/~/users/1001/dashboards/count",
    headers={"Authorization": "Bearer " + os.environ["NOODLEVOICE_KEY"]},
)
print(r.status_code, r.json())

Response 200

{
  "total": 1
}

Response fields (1)

Field	Type	Notes
`total`	integer	How many items matched.

Other responses: 400, 401, 403, 404. See errors.

List a user's dashboards

GET/domains/~/users/{user}/dashboards/list

Returns a short list of the dashboards for one user.

Read Key Admin switch: Reports and statistics, Read. Read only keys also work.

Parameters

Name	In	Type	Notes
`user` required	path	string	The user ID, usually their extension number, like `1001`. Default `~` Min length 0 Max length 16
`owner_id`	query	number	Only return dashboards owned by this user.

Example request

curl -X GET "https://api.noodlevoice.com/ns-api/v2/domains/~/users/1001/dashboards/list" \
  -H "Authorization: Bearer $NOODLEVOICE_KEY"

const res = await fetch("https://api.noodlevoice.com/ns-api/v2/domains/~/users/1001/dashboards/list", {
  method: "GET",
  headers: {
    Authorization: "Bearer " + process.env.NOODLEVOICE_KEY,
  },
});
const data = await res.json();

import os, requests

r = requests.get(
    "https://api.noodlevoice.com/ns-api/v2/domains/~/users/1001/dashboards/list",
    headers={"Authorization": "Bearer " + os.environ["NOODLEVOICE_KEY"]},
)
print(r.status_code, r.json())

Response 200

[
  {
    "id": 1,
    "name": "Front Desk",
    "domain": "string",
    "favorite": true,
    "owner_id": "string",
    "owner_type": 1
  }
]

Response fields (6)

Field	Type	Notes
`id`	integer	The item's ID.
`name`	string
`domain`	string	The account the item belongs to.
`favorite`	boolean
`owner_id`	string
`owner_type`	integer

Other responses: 400, 401, 403, 404. See errors.